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Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Google Analytics and Advertising
Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of EspressoDolce.ca, to prepare reports on its activities and share them with other Google services. This information may include your country of origin (by geo-location), browser characteristics, device model, connection type. Google may also use the data collected to contextualize and personalize the ads of its own advertising network. This information is not tracked on a personal, identifiable level and is instead presented to EspressoDolce.ca in the aggregate to aid marketing decisions and advertising spending strategies.
To Opt Out of Google Analytics Services: Google has provided a browser plugin tool to opt out of the Analytics program specifically, the link to which can be found here. Opting out of Google Analytics will not affect your ability to use or make purchases on EspressoDolce.ca. You can also visit the Digital Advertising Alliance’s site for more information about opting out from other (Google and others) advertising and analytics programs here.
The Facebook pixel tracker is a program designed to track when a person clicks on a Facebook ad, and what they do on the site the ad leads to. EspressoDolce.ca does engage in Facebook Advertising, and uses the information this service provides to determine how successful an ad’s performance was. You can view the Facebook terms and conditions for Pixel tracking here (requires a Facebook Account). You can opt out of this program (and many others) by visiting the Digital Advertising Alliance website here.
How we use collected information
EspressoDolce.ca collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
Use of Email Address
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
1751 Boundary Rd
Vancouver, BC V5M 3Y7
May 26, 2016