Privacy Policy

This Privacy Policy governs the manner in which EspressoDolce.ca collects, uses, maintains and discloses information collected from users (each, a “User”) of the EspressoDolce.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by EspressoDolce.ca.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Google Analytics and Advertising

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of EspressoDolce.ca, to prepare reports on its activities and share them with other Google services. This information may include your country of origin (by geo-location), browser characteristics, device model, connection type. Google may also use the data collected to contextualize and personalize the ads of its own advertising network. This information is not tracked on a personal, identifiable level and is instead presented to EspressoDolce.ca in the aggregate to aid marketing decisions and advertising spending strategies.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

To Opt Out of Google Analytics Services: Google has provided a browser plugin tool to opt out of the Analytics program specifically, the link to which can be found here. Opting out of Google Analytics will not affect your ability to use or make purchases on EspressoDolce.ca. You can also visit the Digital Advertising Alliance’s site for more information about opting out from other (Google and others) advertising and analytics programs here.

Facebook Pixel

The Facebook pixel tracker is a program designed to track when a person clicks on a Facebook ad, and what they do on the site the ad leads to. EspressoDolce.ca does engage in Facebook Advertising, and uses the information this service provides to determine how successful an ad’s performance was. You can view the Facebook terms and conditions for Pixel tracking here (requires a Facebook Account). You can opt out of this program (and many others) by visiting the Digital Advertising Alliance website here.

How we use collected information

EspressoDolce.ca collects and uses Users personal information for the following purposes:

    To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
    To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
    To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
    To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
    To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

Use of Email Address

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

EspressoDolce.ca has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

May 26, 2016